If your Android phone or tablet is stuck at the manufacturer logo screen like the Samsung logo screen and it won’t restart normally we can try a few methods to get the Android device to start normally again. These instructions may work for Samsung Galaxy, Google Pixel, Nexus, HTC, Motorola, etc…
00:44 – Power Cycle
01:44 – Safe Mode
03:14 – Android System Recovery Mode / Wipe cache partition
04:52 – Android System Recovery Mode / Wipe data/factory reset
00:44 – 1. Power Cycle
Press and hold the power button on the device for about 10 seconds until the screen turns off. The power button is usually on the right side of the device.
Wait about 30 seconds and then turn the device back on by pressing the power button again for a few seconds. At the logo screen wait for at least 2 minutes.
If it still doesn’t start normally then we can try step 2.
01:44 – 2. Safe Mode
To try and start the phone in safe mode first make sure that the device is turned off. Next press and hold the Power button until you see the device model number logo. Then release the Power button and press and hold the Volume Down button until the device starts up. You may have to hold the button for 45 seconds or longer. If you see “Safe Mode” printed on the screen you can release the Volume Down button.
Go to Settings and find Application Manager or Applications or Apps. Scroll through and click on the most recently installed applications and Uninstall any that might be causing a problem. Then restart the device by pressing and holding the Power button and then click on Restart.
If it still won’t start normally move on to step 3.
03:14 – 3. Android System Recovery Mode / wipe cache partition
Wiping the cache partition does not delete any personal data, but hopefully it will clear out the software problem that is preventing the phone or tablet from starting properly.
To enter Android System Recovery, first make sure that the device is off by having held the Power button for 10 seconds. For a Samsung Galaxy phone, with the device off press and hold the Power button, Volume Up button and Home button until you see the device logo model number on the screen.
For Google Pixel, Nexus, HTC, Motorola and a few other devices, to enter Recovery Mode turn on the phone by pressing and holding the Power button and the Volume Down button until the device logo comes on the screen.
In Recovery Mode use the Volume Down button to move the selection until Wipe cache partition is selected. Then press the Power button to activate it.
Then select Reboot System Now. If the device still won’t start normally then move on to step 4.
04:52 – 4. Android System Recovery Mode / Wipe data/factory reset
This method is used as the last resort because it may delete all your personal data from the device including your photos, music, notes and more. However, if you have Google Backup working on your phone then your emails and some other data may be saved to the cloud. Also if you have applications or photos installed on an SD card instead of the internal memory then they may be ok. To remove the SD card locate the microSD slot and open it. Then press into the top of the microSD card with your fingernail or the point of a paperclip to eject it part way. Then you will need to carefully grab and pull out the card with your fingernails or tweezers.
For a Samsung Galaxy phone, with the device off press and hold the Power button, Volume Up button and Home button until you see the device logo model number on the screen.
For Google Pixel, Nexus, HTC, Motorola and a few other device to enter Recovery Mode turn on the phone by pressing and holding the Power button and the Volume Down button until the device logo comes on the screen.
In Recovery Mode use the Volume Down button to move the selection until Wipe data/factory reset is selected. Then press the Power button to activate it.
Then select Reboot System Now.
When the device restarts all your personal data will be gone. But when you go through the setup screens enter your Google account name and password. If you can’t remember the password then you can reset it from another device or computer by going to
Once you are signed into your Google account on the device then your emails, calendar and possibly some applications that were backed up will be restored. If some of your apps are not installed then reinstall then from the Play Store app. Some apps may still have your data if they were storing the data on the SD card or if the data was backed up on to Google Drive.
Hopefully one of these methods worked in starting the Android device normally. If none of the above methods worked then the device may have a hardware problem. You may need a technician to look at it.
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